Overview
Graduate/Junior Support Analyst (SQL) x 2/3 - Bristol - Training & Progression - New (REF36)
£25k - £27k + Benefits + Hybrid Working (Bristol 3 days a week) + Training & Development!
A market leading organisation requires a number of junior/graduate Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.
Responsibilities
* Providing support on software applications using JIRA
* Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
* Escalating issues appropriately and work with senior members of the team in a timely fashion
* Liaising with 3rd party suppliers to resolve customer issues
* Reviewing customer environments to ensure integrity of the system, including checking incoming data feeds and data loads across all sites, monitoring alerts, checking for errors in functionality and reporting back to customers where required
* Assisting in maintaining the documentation library (knowledge base on Confluence)
* Additional tasks as required to support the Operations team
Skills/Experience
* Knowledge of SQL is essential
* Confidence to communicate with customers in a professional manner, remotely or over the phone
* Ability to work as part of a team and independently where appropriate
* Ability to prioritise work and adapt to a fluid and varied workload
* A natural desire to investigate and diagnose issues and document processes as required
* Logical and systematic approach to work
* Problem solving and troubleshooting skills
* Flexible, can-do attitude to problem solving using own initiative
* Reliable and motivated with the ability to stay focused when working from home
* Hands-on application support experience is highly advantageous
Additional information
Please send CV for full job description and an informal chat. Excellent opportunity!
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