We’re seeking a proactive and compassionate Customer Service Administrator to join our client’s team on a 6-month fixed-term contract. This role plays a key part in supporting vulnerable customers over the winter months by coordinating access to heating vouchers, warm packs, and energy support. This is a full-time hybrid role with the flexibility of working 2 days in the office and 3 days from home. Whilst training, you may be required in the office more often. Key Responsibilities: * Coordinate and distribute essential winter support for customers. * Respond to customer enquiries and needs to ensure that the right support and referrals are in place. * Manage incoming service enquiries via email and the website, providing timely and accurate responses. * Administer and coordinate the delivery, implementation, and monitoring of grants and support programmes. * Process finance requests and maintain accurate financial records. * Track project progress and outcomes, ensuring all data is accurately recorded and reported. Skills & Experience: * Excellent written and verbal communication skills. * Empathetic, customer-focused approach with a genuine desire to help others. * Strong attention to detail and organisational skills. * Ability to work in a fast-paced environment * Understanding of confidentiality and GDPR regulations Benefits: * 25 Days Holiday Bank Holidays * Chance to buy or sell holiday * 3 additional paid wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service