Shop Manager - Newport Street
Salary: £24,463 - £26,092 WTE
Full-Time, 37.5 hrs over 6 days, including weekends & bank holidays on a rota basis.
The Role
You'll be responsible for the management of our town centre shop on Newport Street in Bolton. This is an important role for the Hospice as we continue to move forward with our store improvement plan and focussing on elevating the profile and look of all our shops. You'll lead the day-to-day operation of the store including sales, visual merchandising, management and development of volunteers, managing donations and pricing/stock replenishment. Our Shop Managers are hands‑on individuals and not afraid to get their hands dirty! You'll also work closely with the Management team on the strategic direction of the store. Your input is crucial to the development of the retail department. Volunteers play a vital role in our shops, so you'll be comfortable managing, training and supporting a group of amazing individuals. We'll give you the autonomy to make a real, positive impact and ultimately make your shop the best it can be.
What You Need
* Retail experience together with excellent communication, customer service and interpersonal and “soft” skills.
* Enthusiasm about the opportunity to work alongside a large and diverse team of volunteers and staff.
* Team player, working closely with other Shop Managers and the support team.
* Appreciation and understanding of charity retail and its rapid growth in the industry.
* Ability to manage and prioritise your workload, including tackling the challenges of running a busy shop.
* Comfortable working to targets and excited about meeting them to contribute to year‑on‑year income growth.
* Experience of charity retail, including retail gift aid, would be an advantage.
* Passion for our cause and a strong commitment to the hospice’s values of compassion, respect, professionalism, excellence, inclusivity and collaboration.
Why Bolton Hospice
You will be working within a friendly and committed team, based within our charity shops and the main Hospice site. You'll be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits package, including generous annual leave (starting at 35 days a year including Bank Holidays, pro rata for part time), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan, access to NHS blue light card, and excellent training opportunities.
To apply
To apply please download the job description and an application form & email applications to ...
For an informal discussion about the role and working for Bolton Hospice, please email a request to ... and a member of the team will be in touch.
Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
Closing date for applications: 9th November 2025
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