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Job: Store Crew Location: Oxford Job Type: Permanent, Part-time (8 hours - Sunday & Thursdays)
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Equality and inclusion aren't just aspirations but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You genuinely care about our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, leveraging your product knowledge to assist customers in-store and across channels.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain shop floor and back-of-house tidiness.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all FatFace policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental mission, actively supporting initiatives.
* Provide a genuine, authentic approach in interactions.
* Act with integrity, demonstrating interest and understanding of others.
* Respect and value team members at all levels.
* Engage actively in team activities and initiatives.
* Use humour appropriately to build relationships.
* Promote multichannel shopping options proactively.
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude and proactive approach.
* Ability to work well under pressure.
* Confidence to work independently.
* Team-oriented mindset.
* Effective time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox access from day one, offering discounts, wellbeing content, and more.
* Thrive learning platform with thousands of resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support via UNUM/Retail Trust.
* Sick pay allowances.
* Sabbatical leave based on tenure.
* Family-friendly policies, including maternity leave.
* Refer a friend scheme.
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