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Sumitomo Heavy Industries, Ltd. (SHI) is a global integrated manufacturer of industrial machinery with a tradition of excellence and innovation that spans over 400 years. Our divisions “Power Transmission & Controls” (PTC) in EMEIA stands for an established global designer, manufacturer, and supplier of drives, custom drive solutions, industrial gearboxes, electrical motors and variable frequency drives.
Invertek Drives - headquartered in Welshpool, UK - is a fast growing global company dedicated to the design, development and manufacturing of energy saving variable frequency drive technology.
We are committed to acting responsibly in the world in which we operate. Our drive for a cooler planet began nearly 25 years ago with a range of variable frequency drives that reduce energy used by electric motors in applications around the world.
We continue to dedicate our energies to reducing carbon emissions. From electric vehicles to sustainable infrastructure and processes, we are taking steps towards a greener future.
Job Title
IT Helpdesk Technician
Job Purpose
Reporting to the IT Manager, The IT Helpdesk Technician will be responsible for providing first-line technical support to staff, assisting in maintaining IT systems, and managing helpdesk tickets. The role will involve working closely with the IT Systems Administrator to ensure the smooth running of all IT infrastructure and services.
Key Responsibilities
* Provide first-line support to end-users for hardware, software, and network issues.
* Monitor and manage helpdesk tickets, ensuring timely resolution of IT queries.
* Assist the IT Systems Administrator with the maintenance and administration of servers, networks, and other IT systems.
* Install, configure, and maintain company devices including PCs, laptops, printers, and mobile devices.
* Support the onboarding of new employees by setting up user accounts, permissions, and devices.
* Help maintain IT asset records and manage software licenses.
* Escalate complex technical issues to the IT Systems Administrator or relevant vendor support when necessary.
* Contribute to the documentation of IT processes and user guides.
Skills And Qualifications
* Degree in IT or a related field (preferred but not essential).
* Experience in a helpdesk or first-line IT support role is advantageous.
* Strong knowledge of Windows operating systems and Microsoft Office 365.
* Basic understanding of networking (TCP/IP, DNS, DHCP).
* Ability to troubleshoot hardware and software issues effectively.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to prioritise workloads.
Personal Attributes
* Proactive and enthusiastic with a willingness to learn.
* Strong problem-solving skills and attention to detail.
* Able to work independently and as part of a team.
* Professional, friendly, and customer-focused attitude.
Benefits
* Competitive salary based on experience.
* Pension scheme and other company benefits.
* Opportunity to develop technical skills and progress within the IT department.
Brand
Invertek Drives
Company
Invertek Drives Ltd
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Machinery Manufacturing
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