Job Purpose
We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a newly built prestigious estate development in Mayfair, London.
This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate approach.
This is a full-time role, working on a 4 on 4 off rotation.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Deliver a 5-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Proactively ensure all visitors experience the full customer journey
Reception duties and Lobby Management of all visitors and guests
Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
Anticipate client and visitor requirements when entering the lobby
Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information
Actively engage with the lifestyle app, Sesame
Visitor/contractor management
Lift management and assure that all deliveries and couriers are redirected to the BOH Reception and Loading bay and are not arriving at the Reception
Oversee and manage any emergency evacuations as required
Work alongside other service providers to achieve shared client goals through a 'one-team approach'.
Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
Maintain a high-security awareness at all times
Complete a full detailed handover at the end of each shift
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards and exceeding expectations in customer service delivery
Reliable and willing to work weekends and any over time if required
Ability to provide an intuitive, 5-star, sophisticated guest experience
A keen interest and high level of IT/computer skills would bean advantage
Previous experience in hospitality or a customer service-facing role
Exemplary interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
Confidence and common sense to access and utilise expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantage
Proficient in using technology, including apps
Have an acute sense of security awareness
Valid SIA licence is required
5 years of verifiable work history
We are Investors in People Gold accredited and believe that we are only as good as the people we employ. We are committed to developing, maintaining and improving staff welfare. We ensure our staff from the outset are given the skills required to be competent.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.