We're looking for a commercially astute, digitally driven Head of eCommerce. You'll be the strategic and operational lead for our global eCommerce function, driving on-site brand experience, revenue and conversion.
This is a pivotal leadership role reporting into the COO, with significant scope to shape the future of how Lounge connects with and converts customers online.
What you will do
Trading & Revenue Growth
Own the eCommerce channel, delivering against ambitious targets.
Identify and act on opportunities across conversion rate optimisation, AOV, and repeat purchase
Execute promotional and trading calendars in close partnership with Merchandising and Marketing
Site Experience & Optimisation
Own the end to end customer journey on site from discovery to checkout ensuring a best in class UX
Lead a structured on site CRO programme, driving continuous experimentation across all key on-site touch points
Work closely with the Digital Product, UXUI and Tech teams to prioritise the site roadmap and deliver impactful improvements
Ensure all site content, imagery, and merchandising standards uphold the Lounge brand aesthetic
Data, Insight & Reporting
Build a performance reporting framework that gives the business clear visibility on all key eCommerce KPIs
Champion a brand led culture, whilst translating data analytics into actionable insight for stakeholders at all levels
Partner with the product tech team to continuously improve operational efficiency, site health and effectiveness.
Manage the relationship with key eCommerce technology vendors and platforms (Shopify)
Evaluate and implement best in class tools across merchandising, personalisation, search, and checkout that suit the brand and bring back genuine value.
Has experience working with large data sets and building out ranges in bulk
Comfortable working in Google sheets / Excel to manage building complex product ranges across multiple categories.
Collaborate with Digital Product and Tech team to drive the eCommerce roadmap forwards in alignment with overall digital strategy.
Leadership & Cross-Functional Collaboration
Lead, mentor, and grow a high-performing eCommerce team across trading, UX, and operations
Act as the eCommerce voice in senior leadership discussions, clearly articulating vision, strategy and performance
Build strong working relationships across Marketing, Creative, Merchandising, Logistics, and Customer Experience
Champion the customer perspective, live in the shoes of a user at all times when adding insight
What we are looking for
Proven track record in a senior eCommerce leadership role, ideally within a high-growth DTC or fashion brand
Deep understanding of online trading, digital merchandising, and conversion optimisation
Strong commercial acumen with experience owning eCommerce function
Deep understanding and experience managing Shopify Plus and the Shopify ecosystem
Demonstrated ability to lead and develop multidisciplinary teams
Experience working across multiple markets and territories
Skills & Attributes
Customer obsessed, with a genuine understanding of what drives online buying behaviour
Excellent communicator who can engage, influence, and inspire across all levels of the business
Agile and resilient. Able to thrive in a fast-paced, ever-changing environment
Passionate about brand and committed to maintaining Lounge's distinctive aesthetic and voice online
Here at Lounge we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
#J-18808-Ljbffr