Salary: £45,000 - 45,000 per year Requirements: I have experience in a similar Technical Support / Desktop Support / Service Desk role. I possess a strong knowledge of the Microsoft tech stack, including Office 365, Intune, EntraID, Power Platform, Azure, Windows Server, and Windows Desktop. I am collaborative and pragmatic, with excellent communication and customer service skills. Ideally, I hold SC Clearance or can achieve it (i.e., I am a UK citizen for 5 years or more). I have experience working similar night shift patterns. Responsibilities: I am responsible for providing comprehensive support to clients, handling a wide range of technical issues from initial contact (Tier 1) to more complex resolutions (Tier 2). I act as the primary contact for clients, providing support via Teams, Google Meet, email, and the ticketing system, ensuring ownership through to resolution. I carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops, and Active Directory, maintaining clear and concise documentation. I identify recurring issues and contribute to the team's knowledge base. As this role covers the night shift, I also dedicate around 20% of my time to learning through training modules and gaining certifications. Technologies: Active Directory Azure Support Office 365 Windows Cloud More: As a Technical Support Engineer at our UK tech consultancy, I have the opportunity to progress my career as a key part of the managed services team. I can work from home during the night shift, from midnight to 08:30, and meet up with colleagues in the Accrington office occasionally (which is likely to move to Preston in the coming months). My salary is up to £45k, and I can enjoy additional benefits, including a pension, healthcare, regular social events, and career growth opportunities. At our company, we believe in a diverse workplace that allows people to play to their strengths and continually learn. We are an equal opportunities employer and value diversity in our workforce. last updated 14 week of 2026