Role Summary
Operational Resilience Manager
Remote
We are seeking an experienced Operational Resilience Manager to lead the delivery and ongoing maturity of Operational Resilience across the business. Reporting to the Head of Quality & Risk, this role will act as the subject matter expert for Operational Resilience, working closely with senior leadership to embed robust, compliant, and practical resilience frameworks aligned to regulatory expectations. The role carries strong visibility and influence, with responsibility for driving strategy, testing, reporting, and continuous improvement.
Key Duties & Responsibilities
* Lead the delivery of Operational Resilience across MISL, ensuring alignment with business strategy and regulatory requirements
* Own and maintain the Operational Resilience framework, acting as the go-to expert for resilience matters
* Lead the annual review of Important Business Services, Impact Tolerances, and end-to-end process mapping
* Develop and deliver a comprehensive annual testing and scenario analysis programme across the five resilience pillars
* Track vulnerabilities and remediation plans, ensuring actions remain on track and are effectively evidenced
* Produce clear, high-quality reporting for senior leadership, internal committees, and board level forums
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