The role
* Passionate about building strong relationships with both customers and colleagues, creating a positive and supportive team culture.
* Dedicated to coaching, mentoring, and developing team members to help them achieve their full potential.
* Customer‑focused leader who thrives on resolving issues, improving experiences, and delivering excellent service.
* Strong communicator who works collaboratively across departments to ensure smooth operations and high customer satisfaction.
* Motivated by creating an engaging, high‑performing environment where people feel valued, recognised, and empowered.
* Office based position 40 hours per week. The customer office is open Sun‑Fri and so you would be expected to work 1 in every 4 Sundays.
* Manage a team of 16.
* Ambitious and see the value in the commission scheme.
* Organised, hard‑working, resilient, and comfortable with cold calls.
Benefits & details
* £32,500 basic salary + commission earning opportunity.
* 5 days a week in their offices in Southall 8-5pm (Sunday hours 8.30-4.30pm)
* Training and development invested in you by the business.
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