Responsibilities
* To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation.
* Deliver a consistent superior service in line with the company quality standards.
* The role will also be responsible for full compliance to Health and Safety and Transport Legislation.
* Comply with company cash management guideline.s, Full responsibility for branch contribution.
* Planning, monitoring and management of the daily operation.
* Accurate cost reporting on Navision e.g. wages, PO's etc.
* Complete pre move call 48 hours prior to each move.
* Manage margins by job via PF10 report.
* Close / sign off all jobs on a weekly basis.
* Complete weekly trading report and monthly forecast.
* Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
* To manage all staff to achieve appropriate KPI's.
* To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
* Investigation of claims and complaints.
* Hold monthly branch service meetings.
* To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
* Manage absence records in line with company policy.
* To maintain and monitor an up to date training matrix for all operative staff.
* Complete all required monthly returns.
* Monitor and maintain all transport legislative requirements.
* Compliance to branch health & safety requirements.
* Adherence to company ISO/BAR accreditations.
* Ensure all payments are collected in line with contract conditions.
KPIs
* To achieve annual budgeted margin and contribution targets.
* Achieve product margins via PF10 report.
* Improvement to budgeted claims percentage.
* Branch of the Year
* Branch compliance table.
* Branch use again score 95%.
* Branch service score of 8.7.
* Minimum of 2 quality audits (1 must be international) per month.
* 12 Service meetings per year.
* Zero debt over 60 days.
* No overdue vehicle services.
* Tachograph error rate < 8%.
* Minimum health & safety audit score of 90%.
Customer centric.
Qualifications
* Managerial experience and leadership skills.
* Commercial awareness.
* Ability to motivate team and create a can do environment.
* Ability to coach and train others.
* Exceptional planning and prioritising skills.
* Excellent communication skills both verbal and written.
* Problem solving skills.
* Knowledge of Transport Legislation, fleet and maintenance controls.
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