Location: Totemic House Department: Payplan Salary: £28,000 - £30,000 Hours: 40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week) Contract Type: Permanent Join PayPlan as an Operational Trainer At PayPlan, we’re seeking an enthusiastic Operational Trainer who’s passionate about delivering engaging and creative training sessions to support both new and existing employees. You’ll be a champion for people development, dedicated to coaching colleagues as they settle into their roles, helping ensure a smooth transition into their teams. This role will be primarily based on-site at our HO in Grantham Interested? Read on to learn more about this exciting opportunity. Who are PayPlan? We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives. Why work at PayPlan? We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do! What would you be doing as an Operational Trainer here at Payplan? We’re looking for an Operational Trainer experienced in creating and delivering structured training courses and material. You will be responsible for our induction journey which is instrumental in equipping new joiners with essential skills and knowledge to add value to our business areas. As an Operational Trainer at PayPlan you will: Be responsible for design, delivery, evaluation, handover, and feedback of courses Create and deliver an effective onboarding training programme for new employees Have Interim supervision of new colleagues into the business, managing day-to-day while in their induction journey, and reporting progress, concerns, and behaviours to the Operational Training Manager Develop and deliver companywide training to all employees Work with managers to identify training gaps and develop plans to address them Document and maintain a library of training materials and training records ensuring they are kept up to date, crucial for our T&C scheme success and audits Develop new approaches to learning frameworks, tools, and blended learning About You: Proven experience designing and delivering structured training programs Comfortable delivering training both virtually and face-to-face Experience of working collaboratively with a group of L&D professionals. Excellent communication and interpersonal abilities. You are able to balance work demands in a fast paced environment ensuring delivery of training and projects based upon business needs Confident in handling conversations around performance. Proficient in Microsoft Office Explore more about us on our website. Please note: Applications are processed via Hireful, who have their own Privacy Policy available here. Benefits: Working for PayPlan, you’ll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally. Key benefits include Free on-site parking at all our office locations Subsidised Gym Membership with local gym Cycle to work scheme Referral scheme – you can be rewarded for referring friends and family to join the team too! 2 charity days a year for our employees to use for a charity close to them Access to an inhouse Financial Advisor Access to our 24/7 Employee Assistance Programme Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations Access to JAAQ at work – a Mental Wellbeing Platform giving you access to videos and support whenever you need it Health Med Wellness – Wellness and Performance hub Discounts on many Highstreet stores Enhanced benefits for long-serving employees, including additional holiday and much more REF-222164