Summary
Jones Building Group are looking to appoint an Apprentice Administrator based at our office in Eastleigh, Hampshire. This is a fantastic opportunity to join a busy office to assist in daily administration duties whilst working towards a level 2 Customer Service Practitioner.
Wage
£14,918.80 to £24,126.96, depending on your age
National Minimum Wage
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm
38 hours a week
Start date
Sunday 1 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will be working alongside the office teams to assist with customer service, order processing, logistics, purchasing and general administrative tasks.
· Answer telephones/emails and deal with queries
· Raise purchase orders / subcontract orders
· Assist departments within the business with various tasks plus various admin / secretarial duties as required
Where you'll work
Unit 10, East Horton Business Park
Knowle Lane, Horton Heath
Eastleigh
SO50 7DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH HAMPSHIRE COLLEGE GROUP
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Training will be carried out at the workplace and the candidate will achieve a NVQ Level 2 in Customer Service Practice.
Training may also be carried out at the College on block release as directed by the Training provider
Requirements
Essential qualifications
GCSE in:
* English (grade C)
* Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Administrative skills
* Team working