Job Purpose:
Join our fantastic team in our client's Birmingham Office, and play a pivotal role in ensuring the efficient, effective, and proactive management of our Office Services. Responsibilities include Front of House, Welcome, and Administration tasks, with close collaboration with our supply partners in the day-to-day operation and administration of workplace services.
If you're ready to thrive in a client-facing role within a collaborative and dynamic environment, we encourage you to apply.
Duties and Responsibilities:
Main objective
* Provide a warm, courteous, and prompt welcome on arrival for all guests and staff.
* Actively and positively engage with colleagues, clients, and other stakeholders to ensure a seamless service experience.
* To be fully aware and knowledgeable of all workplace spaces including all Welcome and Hospitality areas to direct staff / guests or any queries as appropriate and always provide the highest level of client care.
* To be proactive and effective in the coordination and monitoring of meeting room bookings to ensure maximum utilisation of meeting rooms.
* Carry out regular checks of all areas including meeting rooms, floors, client lounges, lobby areas and cloakrooms to ensure all client areas remain clean & tidy.
* To ensure refreshment areas are kept clean and tidy at all times.
* To ensure constant replenishment of refreshment areas throughout the day on internal floors as well as the Client Lounge.
* Communicate relevant information to key stakeholders in a timely manner.
* Any other reasonable ad hoc requests from Management.
Office Services
* Resolve customer complaints promptly, escalating as necessary.
* Prepare, sort, and distribute internal information such as audit and notice board information.
* Conduct security floor walks - ensuring internal staff adhere to the client's secure workplace policy and logging on the Workplace Tracker.
* Provide/assist with new joiner orientations of the floor/office.
* Ensuring allocated working floors are clean and clear.
* Building strong relationships with key clients and all clients on associated working floors.
* Prompt communication of partner issue resolution; maintenance, cleaning, IT, hospitality, security.
* Carry out and complete daily tasks in accordance with specific site.
Client Relationships
* Serve as the first point of contact for all staff, issuing visitor badges, locating hosts, and keeping clients informed.
* Coordinate closely with landlord security teams to maintain consistent standards and a professional image in Welcome areas.
* Ensure adherence to firm security procedures.
* Monitor meeting room diaries/databases and prioritise meetings.
* Prepare refreshments for meeting rooms and ensure rooms are clean and presentable before each meeting.
* Ensure operational readiness of video conference equipment and report faults as required.
Health, Safety & Environment
* Keeping our team members and our customers safe is paramount, and we expect you to adhere to all company policies and guidelines and lead by example.
* Become familiar with policies relating to all H&S requirements. You must ensure these are implemented and adhered to all times and attend mandatory updates.
* Be competent in the safe use and storage of all equipment in the department. Promptly report any faults and ensure appropriate action is taken.
* Be knowledgeable and implement aspects of the Data Protection Policy which has clear guidance on confidentiality and record keeping.
* Make sure all equipment breakdowns, incidents / accidents related to the department are logged.
Candidate Skills:
* Strong experience working in a corporate customer service environment.
* Working accurately, under pressure, to tight deadlines with the ability to remain calm.
* Excellent customer service and calm complaint handling.
* Confidence in communicating effectively in a variety of written and verbal formats, with a diverse audience.
N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.
Job Types: Full-time, Permanent
Pay: Up to £26,500.00 per year
Benefits:
* Company pension
* Employee mentoring programme
* Life insurance
* Referral programme
* Sick pay
Work Location: In person
Application deadline: 19/09/2025
Reference ID: SPS3560a,b