Senior Commercial Account Handler
Location: East Grinstead (Hybrid working available if desired)Package: £Negotiable + Benefits
Job Overview
Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers. As a Senior Commercial Account Handler you will work out of our office in East Grinstead and help ensure balanced workloads and high service levels for our clients. You will assist clients with renewals, new business quotations, manage relationships with key stakeholders, and support Account Executives with renewal preparation and new‑business quotations.
Responsibilities
* Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service.
* Proactively developing a pipeline of referrals from existing clients to obtain new business.
* Working with clients to expand and develop their coverage to ensure they have the right cover.
* Liaising with the broking and support team to ensure all documentation is accurate.
* Actively negotiating with underwriters as required to secure the best terms.
* Working in a compliant and timely manner on all cases.
* Ensuring retention levels and income targets are achieved.
* Working with the regional management team to achieve business objectives and support the development of colleagues.
Requirements
* 5+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability).
* CII Qualified or pursuing CII qualification.
* Strong communication (written, verbal, video), interpersonal, stakeholder management, organisational and IT skills with a keen eye for detail.
* Experience with Acturis is highly beneficial.
* Ability to interpret policy wordings and draw accurate conclusions.
* Full driving licence would be beneficial for future client visits.
Benefits
* Highly passionate and motivated team that supports each other and clients.
* Negotiable basic salary with standard benefits (holiday, pension, death in service).
* Flexible benefits access post probation and access to the annual share‑save scheme.
* Full support (including funding) for professional qualifications post probation.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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