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Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and build a career for life with Malmaison.
Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love food, wine, and cocktails — almost as much as you do!
As Reception Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything has gone above and beyond before they leave.
You will have experience working in a hotel reception, ideally with the reservations system Opera. You will manage a small team within the property and assume some Duty Manager responsibilities throughout your week.
We create memories that guests will never forget. This could be your next step into a Senior HOD position within Malmaison. We actively encourage internal development and progression — Onwards and Upwards.
Interested? Click Apply Now
In addition to competitive pay, we offer:
* Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms available from £65 per night.
* Discounted friends and family room rate with 50% off the best available rate.
* 35% off your bill when dining in our brasseries and bistros.
* Fully funded apprenticeship programs supporting your career development.
* High street discounts on shops, experiences, holidays, and more.
* Cycle to work scheme — save up to 40% on bikes.
* Healthcare cash plans — dental, optical, medical, and more, starting from £5 per month.
* Referral schemes paying up to £1500 for new hires you refer.
* A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
* Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness week, and more.
* Partnership with Wagestream, allowing instant access to your earned wages, real-time wage tracking, and money management tips.
* Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
* Support for The Brain Charity, helping people with neurological conditions lead better lives.
* Employee Assistance Programme — free, confidential advice available 24/7 for you and your family.
After probation, you will also receive:
* Private medical healthcare
* Bonus plan based on KPIs
* Critical illness cover
* Life assurance
Sustainability Goals:
* 100% renewable energy for electricity, mainly from UK wind farms
* Recycling at least 70% of hotel waste
* Chemical-free cleaning systems and eco-friendly kitchen processes
* Volunteering for sustainable charities two days per year on full pay
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
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