Swinton Estate
Spa
Full time
Permanent
Country Club & Spa Receptionist
Full Time 40 hours per week, working 5 days over 7 (including weekends on a rota basis)
Up to £25,397 per annum plus tronc
Who We Are
Swinton Estate is located in the Yorkshire Dales and is one of the largest privately owned estates in England. It features Swinton Park, a luxury castle hotel with 42 bedrooms, two holiday cottages, and award-winning Samuel’s Restaurant; a country club and spa with the Terrace Restaurant; Swinton Bivouac, a glamping site with tree lodges, yurts, and a café; and the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, we prioritize environment and sustainability, aiming for the estate to be Net Zero by 2030. Staff involvement in resource reduction and engagement initiatives is encouraged.
We are hiring a Full Time Spa Receptionist for our luxury Spa at Swinton Park.
This role offers a great opportunity to join our team. If you have the necessary skills and motivation, we invite you to apply.
The Role: As Spa Receptionist, you will:
* Greet guests upon arrival
* Be the first point of contact for guests
* Answer phones and reply to emails regarding bookings
* Check guests in and provide tours if needed
* Prepare for spa days (towels, robes, etc.)
* Work with spa hosts to ensure guest satisfaction
* Assist in the estate shop occasionally
We Are Looking For:
* A strong team player
* Experience in a similar receptionist role
* Flexibility to work weekends and shifts
* Experience with Premier and Reslynx booking systems
* Excellent customer service skills
* Ability to work under pressure
* Professional appearance
* Excellent spoken English
Package Includes:
* Competitive salary
* 30 days annual leave (including bank holidays), increasing with service
* Company events and awards
* NEST pension scheme
* Complimentary meal on duty
* Employee recognition programs
* Referral bonus scheme
* Full uniform provided
* Free parking
* Up to 50% discount in restaurants and on spa treatments
* Friends and family discounts on overnight stays
* Opportunities for learning and career growth
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