Retail Store Keyholder Location: Caledonia Park, Gretna DG16 Salary: Competitive DOE, Benefits Contract: Full time, Permanent Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support We are Ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. With a heritage rooted in tennis and ski, Ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style. We are now seeking an experienced Retail Store Keyholder to join our team at Caledonia Park, Gretna. In this role, you will be instrumental in enhancing the store's sales and profitability while providing leadership and support to the Retail Sales Assistants. As our Retail Store Keyholder, you will also be responsible for: Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets. Assist in supervising Retail Sales Assistants to ensure prompt and efficient customer service. Oversee sales and inventory levels, ensuring effective stock management and consistent availability. Support the recruitment, training, and development of new and existing team members. Motivate and guide Retail Sales Assistants to enhance service quality, achieve sales targets, and improve store profitability. Handle customer feedback, queries, and complaints professionally and effectively. Manage loss prevention through security procedures and monitoring strategies, and appropriately handle broken or damaged merchandise. Ensure the store is clean, well presented, and compliant with health and safety standards. To be successful in this role, you must possess the following key attributes: Strong leadership and team management skills. Excellent customer service orientation with effective problem-solving abilities. Proven ability to analyse sales data and derive actionable insights. Strong communication skills, both written and verbal. Passion for the Ellesse brand and a keen understanding of retail trends. Ability to work independently and collaboratively in a fast-paced environment. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.