Job Description
Main Duties & Responsibilities
This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and café with event delivery and organisation. This is a hands-on role focused on operational excellence, outstanding customer experience and sustainable income growth. As a brand-new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally. There will be scope for this role to develop further as the venue becomes established.
You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and café operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the café, a yurt, the hospice meeting rooms and gardens. You will oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service.
The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and wo...