Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £44,288.48 Location: Corby Hours: 40 hours per week, Monday to Friday As an Operations Manager, you'll be responsible for leading, training, motivating, and managing the operational team to ensure optimal performance for Arvato and our customers. Your Tasks Leading and managing and team to achieve and exceed SLAs Ensure health, safety, and welfare in line with legislation Distributing work orders and ensuring the workload of the employees Steering, coordinating, and implementing processes as well as planning the daily business activities First point of contact for all process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Working in the SAP system Collaborate with the Workforce planner to ensure resource planning and processes are delivered in line with budgets, forecasts, and clients' requirements. Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications Lead continuous improvement initiatives to improve operational processes, warehouse layout, and systematic improvements by empowering and engaging the teams to deliver excellence. Develop your team to ensure they have the right skills, competencies, and behaviors to achieve their career potential and business results. People management activities Your Profile Someone who has the ability and desire to lead and motivate a team and has knowledge of Warehouse Management Systems. Thrives on working in a fast-paced and pressurised environment, being reliable and punctual, and having a flexible approach to work. You will be energetic and enthusiastic with a results-driven, continuous approach. Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer. We Offer 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days Pension contribution A life assurance policy that pays out 4 x Salary Employee Assistance Programme that provides you with confidential support, information, and advice to help you Employee Discount Scheme through Benefit Hub Free car parking Profile description: