Salary: £34,400.57 Working Hours: Permanent, Full-Time, 40 hours per week, Monday to Friday 10am - 6pm Location: Cheltenham At G4S Facilities Management we are passionate about the services we deliver and our facilities management professionals are at the heart of everything that we do. We are looking to recruit a Cleaner Team leader to join our team and provide a high-quality cleaning service. This is a full-time role based in Cheltenham, working 40 hours per week, Monday to Friday from 10am to 6pm. You will be responsible for helping to manage the G4S Cleaning Team and the services they provide. To provide a professional, comprehensive Facilities Management service, whilst assisting with the delivery of this prestigious contract. This role requires an individual who is hardworking, tenacious and who wants to deliver the best quality service, whilst ensuring that the customer satisfaction is maintained at all times. You will need to be efficient and comfortable with managing and developing a team. Whilst being able to multitask, work under pressure and prioritise your workload to provide a safe and hygienic environment. Key Responsibilities Support the Cleaning Manager in leading and developing a skilled team to meet operational needs. Monitor service delivery against SLAs/SLTs, ensuring performance data is recorded and available for audits or client reviews. Schedule work to accommodate staffing changes and customer requests. Identify trends and keep management informed. Handle customer inquiries and complaints effectively. Assist in preparing and submitting Security Management Plans (SMPs). Liaise with clients, customers, contractors, and other G4S teams as needed. Provide support during peak demand or staff absences to ensure team success. Coach, counsel, and manage staff performance, promoting development and training. Maintain staff records and oversee administrative tasks. Comply with Health and Safety regulations and emergency procedures. Provide cover for other Team Leaders when required. Essential Requirements Previous cleaning experience Previous experience as a Line Manager Previous experience in a Facility Management role Benefits Creating a clean, safe, healthy and secure environment for people to work in is vital. Our Facilities Management teams work with some of the most important Government contracts, hospitals and schools. You will be making a difference, enabling and supporting these core businesses. You will be valued and supported, and provided with first class training and competitive benefits. While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; Progression, training and development catered to you Up to £2000 annual retention bonus subject to eligibility criteria Charity Work - 1 Volunteering day Uniform Provided 30 days holiday per year, including Bank Holidays, rising to 35 days after 5 years service Charity work- Match-IT and Payroll Giving Refer A Friend incentives Company pension scheme with employer contributions. G4S Life Assurance Scheme. Subsidised healthcare plan. Confidential Counselling Services 24/7 support specialising in health and medical Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers. G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.