Introduction
Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking for a Stock Auditor, who ensures that the relationship between the customer and the laundry is maintained to the highest standard and that the company’s assets and linen stocks are used in the best interest of the customer and the company.
Role responsibilities and summary
Customer Service/Retention:
* Constantly seek out opportunities to improve systems and procedures.
* Ensure customers are aware of and using My Elis
Linen Return Profile & Customer Flow reviews:
1. Support customer communication
2. Assist in the identification of textile loss & misuse
3. Report all back to site via current available methods
4. Subject Matter Expert [SME] for customer demand & level
5. Ensure all trackers & documentation relating to customer demand/stock is updated & maintained as required
6. Support Customer Flow Reviews as required
7. Either directly or in-directly through data & customer usage,...