Duty Cinema Manager
DEPARTMENT
Reporting to: General Manager
Contract: Salaried £34,000 - £37,000 DOE
Hours per week: 45
Location & address: Olympic Cinema, SW13 9HL
We are looking for an experienced Box Office Manager who has a background in cinema to provide an exceptional service to our valued members. Reporting directly into the General Manager, you’ll be supervising and leading the Box Office team.
Our Box Office Manager will ensure a flawless cinema viewing experience for our valued guests by guiding and motivating their team and using their keen eye for detail.
Your passion for cinema, combined with a professional, warm and welcoming approach will guide you to success. You’ll play a crucial role in ensuring the team are well trained, supported, motivated and clearly guided to empower them to provide a best‑in‑class service to our members and guests.
DUTIES & RESPONSIBILITIES
* Working closely with the General Manager and the management team to ensure the smooth running of all cinema screenings
* Working front of house leading by example, selling tickets, F&B, maintaining cleanliness while managing the team.
* Always providing excellent customer service
* Assisting with In-venue marketing such as windows, digital designs and posters
* Working with our cinema tech team to confidently run shifts with projectors and live stream equipment
* Using your existing knowledge to guide, support, and train other members of the box office team
* Ensuring that all private screening events run smoothly and to an excellent standard
* Recruiting and interviewing front of house candidates when required
WHAT WE ARE LOOKING FOR
Must haves
* A true passion and interest in both film and providing our guests and members with a standard of service which sets us apart from any other cinema or film offering
* Knowledge of digital cinema projection and basic troubleshooting issues
* A good amount of experience in staff training and development, particularly in maintaining high standards in line with our brand
* Experience leading a team in either a cinema or hospitality capacity, in an engaging and supportive manner
* Strong, clear communication skills including the ability to relay information constructively and in a timely manner
* A positive and pro‑active approach with the ability to problem solve when necessary
* Great‑excellent command of English, both spoken and written
* Sense of accountability and holding others to account in a fair way
* Excellent sense of team spirit
Nice to haves (training provided if you have the above)
* Experience with a theatre management system (TMS)
* Experience with ticketing software in cinema, theatre or events
* AV experience in live sound, lighting or events (microphones, sound mixing, PA)
* Some knowledge of Adobe Creative Suite (or Canva)
* Adaptability
OUR BENEFITS – WHAT WE OFFER
* Free cinema tickets at all of our locations
* Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests)
* Introduce an Icon! scheme (refer a friend)
* Employee Assistance Programme and additional benefits through Hospitality Action.
* 28 days’ holiday (inc. Bank Holidays)
* Cycle To Work scheme
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