Claims Team Leader (Permanent & 12 month Fixed Months Contract) Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 hours per week Salary £44 872.34 per annum Location Options Birmingham with part of the week working from home Function Type Regulation We are currently looking to recruit two Claims Team Leaders to join our Compensation Fund team. This role manages caseworkers considering applications to the Compensation Fund. We have a permanent vacancy and 12-month fixed term contract. The role As a Claims Team Leader, you will oversee the case holding of your team, as well as maintaining your own case holding. You will be responsible for managing a team with a varied case holding and tight KPIs whilst maintaining high quality work and standards. You will ensure that cases are progressed effectively, with the best possible outcome reached in the public interest. You will have responsibility for motivating and managing the team, role modelling our values, identifying good customer service and supporting caseworkers to improve their own development and learning. There is a full role profile attached to the bottom of this advert on our website. What it is in it for you Build capability through coaching, performance management, and team development Deepen experience in complex claims, decision-making, and case oversight Engage with caseworkers and other departments to shape outcomes and decisions What we are looking for Proven experience of staff engagement, management and leadership in a claims handling or case management environment Evidence of successfully working in a dynamic environment where priorities may change at short notice, along with the ability to plan and deliver effective outcome-focused results Good communication skills with the ability to communicate clearly and confidently to ensure messages and outcomes are understood by all. Proven experience of considering applications and/or conducting investigations. Additional Information This is a full-time hybrid role and will be based in our Birmingham office one to two days a week, and from home the rest of the week. If you have any questions that aren't in this advert or on our website, please contact us via: recruitment@sra.org.uk To apply Please click 'apply' to complete the online application form and upload your CV and covering letter clearly demonstrate how you meet the essential knowledge, skills and experience requirements outlined in this advert and the attached role profile. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. Applicants who have applied for this role within the past six months will not be considered. Closing date for applications is 19 June 2026 at 17:00 am. Interviews will carry out from 23 June 2026. Essential The successful candidate will be able to demonstrate the following knowledge, skills and experience: • Proven experience of staff engagement, management and leadership in a claims handling or case management environment • Evidence of successfully working in a dynamic environment where priorities may change at short notice, along with the ability to plan and deliver effective outcome-focused results • Good communication skills with the ability to communicate clearly and confidently to ensure messages and outcomes are understood by all. • Proven experience of considering applications and/or conducting investigations. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile Role Profile_Claims Team Leader.docx - 26KB Opens in a new window Converted File Role Profile_Claims Team Leader.docx.pdf - 52KB Opens in a new window Vacancy closing date: 19/06/2026, 17:00 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.