The Green Recruitment Company is working with a progressive Telecommunications Service Provider with a customer base across central Scotland, delivering comprehensive cloud-based voice, data, and mobile solutions directly to their business customers. The business was recently acquired by a rapidly expanding renewable energy and sustainability group, and supported by the Group's strong reputation for exceptional customer service, as reflected in their impressive 97.5% customer retention rate
The Telecommunications services provider is experiencing exciting growth within their partner business, working collaboratively with other telecoms providers, IT companies, and Energy brokers to enable them to offer a complete telecommunications service portfolio to their clients. To further develop and nurture these crucial partnerships, the business is seeking a highly motivated and results-oriented Partner Account Manager to join their expanding team.
About the Role:
* As a Partner Account Manager, you will be instrumental in securing customer retention as well as growing revenues by suggestion upgrades or cross selling products that align to your customer requirements, allowing you to deliver our comprehensive suite of telecoms services.
* You will be responsible for building strong, mutually beneficial relationships with customers, suppliers and other relevant stakeholders.
* This role requires a proactive individual with excellent communication, relationship management, and business development skills, capable of working independently and as part of a collaborative team.
Key Responsibilities:
* Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders within customer and partner organisations.
* Partner Enablement: Understand partner business models and develop tailored enablement plans, including product training, sales support, and marketing resources, to ensure their success in selling the group’s full suite telecoms services.
* Sales Support: Work closely with partners to identify opportunities, develop joint sales strategies, and provide ongoing support throughout the sales cycle.
* Performance Monitoring & Reporting: Track your own performance against agreed targets, analyse results, and identify areas for improvement.
* Communication & Collaboration: Work effectively with internal teams (sales, marketing, operations) to support customer retention and growth campaigns.
* Market Awareness: Stay up to date with industry trends, competitor activities, and partner feedback to identify new opportunities and refine our sales strategy.
* Account Management: Manage existing customer and partner relationships, ensuring high levels of satisfaction and identifying opportunities for growth and upselling.
* Compliance & Governance: Ensure partner activities align with policies and procedures.
Requirement for this role
* Proven experience in direct / indirect sales, partner management, or business development within the telecommunications is preferred with knowledge of IT, or related industries being advantageous.
* A strong understanding of the direct /indirect sales processes and ability to build and maintain effective relationships.
* Excellent communication, presentation, and interpersonal skills with the ability to influence and negotiate at various levels.
* Strong commercial acumen and a results-oriented approach with a demonstrable track record of achieving targets.
* Self-motivated and proactive with the ability to work independently and manage multiple priorities effectively.
* Strong organizational and time management skills.
* Ability to understand and articulate technical product information.
* Proficiency in CRM systems and Microsoft Office Suite.
* Willingness to travel across the UK as required to meet with customers/ partners.
On Offer: Salary 45k-50k DOE, competitive benefit structure combined with excellent opportunities for professional development and growth within the larger group.