Job description: Ready to impact a better future? Here at Ladywood Leisure Centre our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Swimming and Dry Course Coordinator to join our team Profile description: What you’ll do as a swimming coordinator You’ll be entrusted to: Manage, develop and monitor the swimming lessons programme, ensuring a safe, consistent and high-quality experience for customers Recruit, support and coordinate swimming teachers, including rotas, performance management, training and qualifications Plan and introduce new sessions, courses and products that respond to community needs and drive participation and retention Maintain excellent relationships with customers, schools and stakeholders, responding to feedback and resolving issues effectively Monitor performance through key metrics such as participation, occupancy, income and customer feedback, using insights to improve delivery Support marketing, promotion and reporting activities to grow the programme and demonstrate its impact Does this sound like you? You’ll be a great fit for this role if you have: Experience coordinating swimming lessons or a similar activity programme in a leisure or community setting A recognised swimming teaching qualification and up-to-date safeguarding knowledge Strong people management skills, with confidence supporting and motivating colleagues Organisational skills to manage schedules, performance data and compliance requirements A customer-focused mindset, with pride in creating welcoming, inclusive environments An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. We offer: • Free membership at the Centre plus heavily discounted use of classes and facilities. • Free safeguarding training and DBS check • Excellent Development and Training Opportunities • 6% employer matched pension contribution • Up to 21 days annual leave Public Holidays • Life assurance up to 2x base salary • All Leisure Benefits - Trust and Serco Leisure Employee Benefits