Customer Service Administrator £25,000 – £26,000 Burton on Trent Full Time | Office Based | Monday to Friday Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis. This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter. The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly. The Role: * Handling and processing customer orders via phone and email * Supporting stock control and investigating delivery discrepancies * Responding to customer and end-user product and service enquiries * Assisting with claims and technical administration * Updating internal systems accurately and efficiently * Working closely with logistics, warehouse and internal sales teams * Providing day-to-day administrative support across customer accounts What We’re Looking For: * Previous experience in a customer service or administrative role * Confident, professional telephone manner with a customer-first mindset * Strong attention to detail and a proactive, organised approach * Comfortable using systems such as Outlook, Excel and order/CRM systems * Someone reliable, positive and keen to build a long-term career within a supportive business If you are a bright Customer Service Administrator looking for a permanent role where you can really add value and grow, we’d love to hear from you. Apply now or contact the Professional Services team at Eaton Syalon for a confidential discussion