Resident Services Associate – Midlands (Birmingham-Based - travel across Cannock, Leek, Walsall and Derby)
Location: Birmingham & surrounding Midlands sites
Salary: £24,000 – £26,000 + excellent benefits
Working Pattern: Full-time, 5 days out of 7 (including some Saturdays)
Driving Licence: Required (travel across sites)
One Property Recruitment is proud to represent a leading Build-to-Rent operator in their search for a Resident Services Associate to join their growing Midlands team. This is a fantastic opportunity to be part of a forward-thinking, resident-focused organisation that champions innovation, inclusion, and community.
About the Role
As a Resident Services Associate, you’ll be the face of the community—delivering exceptional service, supporting lettings, and ensuring smooth day-to-day operations across a portfolio of high-quality residential schemes. You’ll work closely with central teams and senior leadership to create a welcoming, safe, and vibrant living environment.
Key Responsibilities:
Conduct property viewings and provide market feedback
Coordinate repairs and quality-check completed works
Perform routine building inspections and manage key logs
Organise and deliver resident events and community initiatives
Support mobilisation of new developments
Provide administrative support and cross-site cover when needed
About You
We’re looking for someone who is:
Personable, polished, and proactive with strong empathy and communication skills
Experienced in residential property, hospitality, or lettings
Comfortable working towards targets in a customer-focused environment
Organised with strong admin and IT skills (Microsoft Office proficiency essential)
A confident driver with a valid UK licence (travel is part of the role)
What’s on Offer
£24,000 – £26,000 salary (non-negotiable)
25 days annual leave + bank holidays + birthday off
Enhanced pension, life assurance, and income protection
Private healthcare (Bupa)
Learning & development support
Employee wellness programme and regular team events
Opportunities for internal progression across Communities & Mobilisation
Interview Process
1-stage interview via Teams with the Communities & Mobilisation Manager
Start date: ASAP
If you’re passionate about delivering exceptional resident experiences and want to be part of a collaborative, inclusive team—we’d love to hear from you.
Apply now or contact Katie Altoft at One Property Recruitment for a confidential chat: katie@onepropertyrecruitment.co.uk
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