Job Title: Customer Experience Co-Ordinator Location: Office-Based (Free Parking Available) Salary: £30,000 per annum Working Hours: Monday to Friday, 8:00 AM 5:00 PM (40 hours per week) Annual Leave: 25 days per year (January to December) UK Bank Holidays Contract Type: Full-Time, Permanent (6-Month Probation Period) Benefits: Company Pension Scheme Free On-Site Parking Psychometric Testing as Part of the Recruitment Process About the Role TLP Recruitment are looking for a proactive and detail-oriented Customer Experience Co-Ordinator to join a well-established company based in Southampton, operating in a fast-paced and dynamic environment. This role is particularly suited to candidates with experience in transport, freight, or logistics, where coordinating between internal departments and external customers is second nature. Your understanding of the operational flow and billing intricacies within these sectors will be a valuable asset in ensuring an exceptional customer experience and resolving service-related billing issues efficiently. As the central link between the billing, customer service, and operations teams, you will play a key part in maintaining accuracy, efficiency, and a high standard of client care. Key ResponsibilitiesBilling & Tariff Management Ensure all tariffs are accurately entered and maintained in company systems Provide the billing team with pre-checked, approved orders for timely processing Minimise unbilled revenue through diligent system management Support the Shared Service Centre with accurate and timely service invoicing Dispute Resolution Investigate and resolve billing disputes within set timeframes Identify root causes of recurring issues and recommend corrective actions Maintain documentation of dispute resolutions and provide regular updates to management Process approved claims and additional charges efficiently Customer Relations Act as the primary point of contact for all billing-related customer queries Build and maintain strong relationships with customers and internal teams Deliver outstanding customer service and ensure transparent communication during the dispute resolution process Reporting & Compliance Generate performance reports related to billing and dispute resolution Ensure processes align with internal controls and legal standards (e.g., SOX compliance) Monitor and report on key performance indicators (KPIs) Requirements Strong attention to detail and accuracy Excellent customer service and communication skills Proficiency in Microsoft Office, particularly Excel Ability to meet deadlines and thrive under pressure Self-motivated with a solutions-focused mindset Familiarity with systems such as FLEC, OMS, Datamart, and TOPS is a plus Experience within the transportation or logistics sector is highly desirable Who Were Looking For You dont need to tick every box but if youve worked in a transport, freight forwarding, or logistics environment and understand the customer, billing, or operational cycle, youll fit right in. Were looking for someone whos organised, enjoys problem-solving, and can keep things running smoothly in a busy setting. Interested? Contact TLP Recruitment Southampton now for more information, or apply today and one of our team will be in touch! ADZN1_UKTJ