We are not just hiring - we are looking for personalities that light up a room!
* How big is your smile?
* Do your eyes light up a room?
* Can you turn challenges into opportunities and guests into lifelong ambassadors?
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team member.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
Job Summary
The Rudding Park team’s core purpose is to create timeless memories and instinctive care in exceptional spaces. In this role, you will be responsible for event and group reservations at Rudding Park, including bookings for meetings, events, golf, spa and weddings, concentrating on maximising revenue for all areas through upselling and cross‑selling. You will achieve and exceed all set service level agreements, key performance indicators and guest expectations.
Shift Pattern
40 hours per week, 5 over 7 days, with 1 in 2 weekends per month. Shift patterns vary from 8:00‑16:30, 8:30‑17:00, 9:00‑17:30, 10:30‑19:00.
What We Are Looking For
* Highly Organised
* Excellent time management
* Ability to work as part of a team
* Good communication skills
Key Responsibilities
* Ensure all booking details are correctly completed for events, rooms, golf, holiday park, spa and restaurants, including profiles, market segment, source of enquiry, rates, payments and sales pipeline (traces).
* Handle and convert telephone, email and face‑to‑face enquiries to exceed service level agreements.
* Maintain the individual sales pipeline, including post‑event follow‑up and keep‑in‑touch calls.
* Maximise occupancy and revenue for all revenue streams by upselling and cross‑selling in line with pricing strategies to exceed key performance drivers (conversion rate, budgeted room hire, meetings and events food & beverage, average room rate, occupancy).
* Demonstrate high‑quality guest care to exceed service requirements.
* Ensure booking confirmations and payments are issued and followed up within the agreed service level agreement.
* Deliver accurate and detailed event BEOs in a timely manner.
* Keep the office clean and tidy.
* Attend all meetings and training sessions when requested.
* Perform any other duties requested by the Event Sales Manager and Assistant.
In Return For Your Hard Work And Commitment
* Enhanced pay: £0.50 per hour for evening work after 7 pm (Sunday–Thursday), £1 per hour for weekend day work until 7 pm (Saturday and Sunday), £1.50 per hour for evenings from 7 pm (Friday and Saturday).
* Service Charge (Tronc) earn up to an additional £5,000 per year.
* Company sick pay for up to 4 weeks.
* Half‑price spa days and dining, and preferential room rates for employees and family.
* Annual party, family fun days, and award dinners.
* Up to 30 days annual leave, increasing with length of service.
* Complimentary overnight stay for you and a guest when you complete a three‑month probation.
* FREE food and drink in the Green Room.
* Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
* Wage Stream allows you to pay yourself when you need it.
* Hospitality Rewards include FREE Employee Assistance Programme from Day 1.
* Local discounts on gym memberships.
* Complimentary counselling sessions to support mental health.
* Wellbeing App with podcasts, fitness videos, recipes.
* AND MUCH MORE …
About Rudding Park
A privately‑owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and a meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first roof‑top spa in the UK and offers an extensive range of hydrotherapy and thermal experiences. The spa also offers an indoor swimming pool with natural waters, a Juniper Log Sauna, Moorish mud treatments, retail therapy, hair studio, nail and beauty studio.
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