Role
We are seeking an experienced Membership Manager who will be responsible for executing all activities required to generate, maintain, and grow the membership sales.
As the Membership Manager you will drive new business proactively, from initial prospecting to signed contract, and achieve budgeted yearly Study & Resident membership acquisition and retention forecasts.You will report to the Director of Membership.
Responsibilities
* Act as an ambassador for Maslow’s always.
* Respond to all membership enquiries and referrals in an efficient manner and according to procedure.
* Conduct site visits/tours for potential clients, with particular focus on the Study & Resident memberships.
* Liaise and negotiate with clients, brokers, and agents to achieve the best commercial outcome for the business.
* Ensure that all client and account data are accurately maintained on the relevant platforms and compliant with GDPR legislation.
* Ensure all paperwork and invoicing is issued according to procedure.
* Communicate and coordinate all Study/Office moves with the General Managers and operations team to ensure they have the specified requirements for each move and the onboarding of new members meets expectations.
* Regularly communicate to the Director of Membership all member feedback, both good and bad, about house developments, levels of service, facilities, and member experience.
* Sales/Renewal/Lead reporting and analysis on a weekly and monthly basis to the Director of Membership.
* Target new business and member recruitment, with an on-brand approach, to continually expand new member acquisition and manage contact with existing members.
* Be visible in the houses and attend relevant events to network and promote the club. This role may require evening/weekend availability.
* Alongside your key duties you may be asked to complete other tasks, as and when necessary and reasonably required in line with business needs.
Requirements
* 5 years’ proven experience in Office Sales
* Experience liaising with Senior Executives
* Competent experience required with Salesforce, Nexudus, Excel, Outlook
* Excellent Verbal and Written communication skills
* Numerical literacy
* Commercial drive
Benefits
* SmartTech and CycleToWork schemes
* Refer-a-friend scheme (unlimited referrals!)
* 50% discount on F&B onsite
* Reward and discounts platform
* Great and fun local business partnership discounts
*Please note that we do not have a Skilled WorkerSponsorLicense.
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