Job Description
About us:
At Infonetica, we empower the world’s leading researchers with an ecosystem of software products that make their lives easier, so they can focus on delivering the ground-breaking research of tomorrow.
Supporting over 2 million research projects across 14 countries, we bring together thinkers, tinkerers, passionate software developers and inspiring technologists to help solve our customers’ challenges. Together, we're united by a sense of pragmatism, purpose and a deeply held belief that digital products and technology alone won't transform or save the world: it's the people that count.
About you:
Infonetica is looking for a motivated candidate eager to start a career in supporting research institutions through our suite of digital products. The role will give you exposure to technical support, customer management and training and project management skills as you grow into the role. You will be comfortable settling into a customer facing role supporting research institutions to get the most out of Infonetica products.
The role:
The Customer Success Associate is a key role in the success of our customers. The successful candidate will be responsible for ensuring our customers have a positive experience with our product...