You will join the team responsible for providing high quality advice to our Benefits, Council Tax andamp; Business Rates customers on the telephone, face to face at the Town Hall and via correspondence. To manage both staff and processes involved in the collection and recovery of Council Tax, National Non-Domestic Rates (NNDR) and Benefit overpayments, ensuring excellent standards of operations and performance. You should have approximately 3 years recent experience of working in Benefits and/or Local Taxation services. If you hold an Institute of Rating Revenues and Valuation Technician qualification or educated to NVQ Level 3 in a related field please note this on your application however these qualifications are desirable for the post. For detailed information on this role, please refer to the attached Role Profile. For a further informal discussion, please contact Wendy Tarelli, Revenues and Benefits Manager, on 01325 406901 The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as: 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working) Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions Flexi-time scheme Flexible working Generous Maternity, Paternity and Adoption Leave schemes Staff equality forums Green Car Leasing Scheme Access to a wide range of training, learning and development Physiotherapy service Confidential counselling service Great wellbeing offer Cycle to Work Scheme Dolphin Centre Fit for Life Discounts Local and National retailer discounts Vivup employee benefit app and Lifestyle Savings Arriva Employee Travel Club For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video. https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/ Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page. https://www.darlington.gov.uk/jobs-and-careers/ General Information for Applicants: If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk. If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below. https://www.northeastjobs.org.uk/contactus All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted. You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. andnbsp; We are an equal opportunitiesand39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job. andnbsp; andnbsp; Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .