Health Club Receptionist - SouthamptonWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!- You are not "just a team member" here. It's a supportive and engaging environment, with the perfect balance between fun and focus. Here you can achieve everything you put your mind into, our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.A WORLD OF REWARDSHourly Rate of £12.71 per hour plus incentivesFree and healthy meals when on dutyGrow your Career !Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 daysincluding bank holidaysFree ParkingModern and inclusive Team Member's areasPlease note that, this is a part-time 24 hour contractWhat will I be doing?As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:Assist guests and clients in an appropriate and timely mannerManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesEnsure client experience is proficient including bookings, payments, and consultation cardsAdhere to cash handling proceduresInteract and communicate effectively with clients, members, team members, guests, and management teamUp-sell with latest departmental incentivesReport accidents, maintenance issues, or other incidentsEnsure compliance with all health and safety regulationsWhat are we looking for?A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Committed to delivering a high level of customer serviceExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Excellent attention to detailHigh standards of cleanlinessAbility to work in a consistently professional and helpful mannerPrevious spa experienceEVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.Find out more about all our brands and hotels - Hilton Brands | Global Hospitality CompanyExact Location: Utilita Bowl, Botley Road, West End, Southampton, England, SO30 3XH, United Kingdom