Position title: Adviser Hours of work: 18 hours a week. Salary: £13,169.52 Please complete an application form to apply for this role we do not accept CVs. Closing date is 26th May and interviews to be held on Monday 1 st June / Tuesday 2 nd June About the role This role is an expansion of our experienced advice team which hybrid work. You will work flexibility providing information and advice, including casework. This role will be largely office based at the Henderson Business centre, with at least one day a week from home after training is complete. Detailed duties and responsibilities: To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach appointments and IT communication. To use approved and relevant resources to support the information and advice given To maintain accurate records in accordance with audit procedures and funder requirement. Gather and collate information, including case studies, in a prescribed format, in order to demonstrate the impact of our work To use approved and relevant resources to support the information and advice given Provide support to the I&A service volunteers and colleagues contributing to their experience, this will include the review of their work, ensuring any feedback is given in an appropriate format. To promote the Service by ways of talks and presentations To work as part of the wider Information, Advice and Advocacy Team, giving and receiving support in a cooperative and collaborative way to both staff and volunteers. General: To act as an ambassador for Age UK Norfolk. To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisation’s statutory obligations. To work to the agreed standards and policies of the Organisation To carry out other duties that are consistent with the duties and responsibilities of the post. Person Specification Essential Criteria Desirable Criteria Education and Experience A high level of written and verbal English and Maths The post holder will have experience of dealing with people who have more complicated life challenges A good understanding of the needs and issues affecting Older People from a wide range of backgrounds and communities. Previous experience of working with older people Previous experience of working with vulnerable people of any age Experience of working with people (in a professional or personal context) to Advocate for their views and wishes and get their voice heard. Managed or supported volunteers Experience of Social care and/or Welfare Benefits Experience in an advisory service preferably working directly with Older People Knowledge of the Advice Quality Standard and the importance of proving accredited advice Key Skills and abilities Excellent Communication skills with a proven ability to communication with older people who have communication barriers. Ability to prioritise and plan work; take responsibility in decision making, be very well organised and work independently to meet deadlines. Ability to be solution focussed when encountering obstacles as part of day-to-day work. Ability to work under pressure. Ability to use Microsoft packages e.g. word, Outlook and basic database systems. Personal Attributes Good listening Flexible approach Committed to working with older vulnerable people Empathetic Self-motivated Passion to support vulnerable People Other Requirements This post is classed as having a high degree of contact with vulnerable adults and is exempt from the rehabilitation of offenders’ act 1974. As a regulated activity, an enhanced disclosure will be sought through the Disclosure and Barring Service as part of Age UK Norfolk employment checks. The post holder must be aware of, support and promote Equality and Diversity in all its forms and ensure that beneficiaries have equality of access to opportunities to participate.