CET is looking for a Senior Technical Engineer to join our growing Technology team and help strengthen and secure our Microsoft 365 and Azure environments.
This is a hands‑on, second‑line support role at the core of a modern, cloud‑first business focusing on security, resilience, and continuous improvement. You’ll be the go‑to expert for Microsoft 365, Azure, and our wider cyber‑defence tools, ensuring our systems remain robust, compliant, and optimised for performance.
If you thrive on solving complex technical challenges and enjoy working within a collaborative, forward‑thinking team, we’d love to hear from you.
What You’ll Be Doing
* Deliver expert 3rd line support for internal systems and services.
* Administer and optimise the Microsoft 365 stack (Exchange Online, SharePoint, Teams, Intune, OneDrive).
* Act as a key escalation point for critical incidents, ensuring swift resolution and root cause analysis.
* Monitor system performance and proactively resolve issues before they impact users.
* Collaborate with IT, Security, and Development teams to ensure system reliability, security, and compliance, by maintaining and referencing clear technical documentation and SOPs.
* Respond to alerts and incidents from our outsourced SOC provider and Darktrace dashboard.
* Mentor and train 1st and 2nd line support staff to elevate service quality.
Essential Skills
* Proven experience in 3rd line support with a strong focus on Microsoft 365 and Azure.
* Deep knowledge of Azure AD, MFA, SSO, Conditional Access, and Identity Management.
* Hands‑on experience with Microsoft Defender, Sentinel, Purview, Log Analytics, and Azure Backup / VMs.
* Solid understanding of networking in cloud environments (DNS, DHCP, VPNs, firewalls).
* Experience with secure data exchange (e.g., SFTP).
* Familiarity with ISO27001, GDPR, and vulnerability assessments.
* Excellent communication and documentation skills.
Desirable Skills
* Experience with Cisco Meraki and Sophos firewalls.
* Working knowledge of SQL Server (queries, backup / restore).
* Familiarity with PowerShell, Power Automate, and Graph API.
* Exposure to Twilio and Twilio Flex is a plus.
Qualifications
We value experience and capability over formal education, but the following would be a bonus :
* Degree in Computer Science or related field.
* Microsoft certifications in Azure or Microsoft 365.
Working Arrangements
We operate a hybrid working model and this role is based in our Walsall office with a requirement to be in the office a minimum of 3 days per week.
Package
You’ll receive a competitive salary, dependant on experience and a discretionary bonus scheme (non‑contractual). Please check out our full list of other Employee Benefits that would be to you on our career site.
If you're ready to take the next step in your career and want to work somewhere that values innovation, collaboration, and growth apply now.
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