Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary: £35K - £40K Basic Benefits package Location: Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future. Please hit the apply now button & get in touch for a strictly confidential conversation