Company Description Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre. As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people. If you want to make your mark in an organisation where people really matter, this could be the opportunity for you. Purpose of the position To assist the regional management team in sourcing ongoing opportunities from new & existing customers, promote the business at all times under guidance of the RBM and to supervise an engineering team and assist in the building of a fully utilized, productive & cost-effective engineering work force to a high standard of workmanship. Responsibility: Responsible for team of Engineers within a designated region Responsible for engineers of varied abilities focusing on engineering excellence, providing training needs analysis and assist in a structured training plan with the long-term vision of increasing productivity and profitability. Essential job functions Act as the frontline first point of contact for engineers within a designated region offering advice and expertise to aid fault finding and diagnosis, while ensuring adherence to all Health and Safety legislation. Supervise and coordinate the engineering team, including Performance Management, PPE requirements, engineer tool lists are up to date, and carryout the day-to-day mentor and training of the less qualified engineers. Responsible for performance monitoring of team, including objective setting, annual appraisal cycle, productivity, capability, and take ownership of warranty part returns from engineers updating the warranty department when required. To be of smart & professional appearance especially when customer facing Check that all work carried out within the team is to a constant high standard & delivered in a Timely manner To carry out all engineering tasks in a timely manner, maintaining a constant high standard at all times. Achieve 80% or above personal productivity. Participate in the 24/7 call out Rota along with ensuring the Rota is manned and fully utilized. To act as a coach/mentor to the lesser experienced team members as & when required provide one-to-one mentoring/coaching. Ensure all administrative work is constantly to the highest standard. To act as the role model for present and future engineers and support team members To ensure all jobs are completed accurately on electronic system fully utilizing all existing & new technology. Generates optimum productivity from the team. Assist management at all levels to maximize team efficiency. Ensure team performance through the quality & timeliness of own task execution. Provide support & guidance for team members. Report to the management team at regular intervals to provide accurate feedback. Work alongside other principle sharing information at regular intervals and team meetings including the training department to give individual updates on new engineer progress. Qualifications: Essential certifications: F-GAS 2079 GSCE level education or equivalent Desirable: Electrical qualifications/certification Mechanical/Engineering certification Experience: A minimum of 3 years relevant experience within Refrigeration service and repair. Computer literate to an adequate standard Good verbal and written communication skills Basic Mathematics & English To work on own initiative/unsupervised The ability to coach and identify training needs. Desirable: A good UK geographical knowledge Track record of interacting and communication with customers at all levels. Additional local needs: Holds a full UK driving license (essential) To work at various locations if business needs dictate. Participate in a 24/7 service breakdown & call out Rota. To undertake tasks that may require time working away from home. Marshall Group is an Equal Opportunity Employer Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here .