THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
We are seeking a Barista / Bartender to join our team at the award-winning Wild Rabbit Pub, working breakfast and lunch shifts only — no evening work.
The ideal candidate will have prior experience in a restaurant setting and possess a bright, warm, and welcoming attitude. Our luxury pub features seasonal farm-to-fork dishes in a relaxed environment. As part of our team, you will be an ambassador for the Daylesford brand, providing engaging service to our guests.
SALARY & HOURS
SALARY: £12.38 per hour + tronc
HOURS: Full-time, 40 hours, between 7 am and 5 pm
YOUR ROLE
1. Deliver excellent service consistently to all guests, both external and internal, starting with a friendly, instant smile.
2. Ensure a seamless guest experience and take responsibility for your mistakes.
3. Maintain a professional appearance and set high standards for yourself and colleagues.
4. Respond positively and genuinely to guest requests; never say no.
5. Anticipate guest needs to provide proactive, exceeding expectations service.
6. Engage enthusiastically with guests and colleagues, representing our brand proudly.
7. Know your products well to make recommendations and educate colleagues about our offerings and history.
8. Prepare thoroughly to ensure smooth service, paying attention to detail behind the scenes.
9. Communicate positively and respectfully with guests and team members, ensuring accurate handovers.
10. Create a joyful work environment and take pride in our surroundings.
11. Drive social and environmental improvements, aligning with our sustainability and B Corp commitments.
12. Inspire customers, suppliers, and partners to live and work more consciously, fostering positive global impact.
YOUR RESPONSIBILITIES
Coffee & Drinks
1. Have good knowledge of coffee, wines, beers, and cocktails.
2. Be capable of preparing all drinks and cocktails accurately.
3. Understand allergen information and advise accordingly.
4. Be proficient in barista and coffee making skills.
5. Maintain bar prep and clean cellar/bar areas regularly.
6. Work effectively in a busy, vibrant environment.
Service
1. Follow the established steps of service at all times.
2. Provide high-quality service to guests.
3. Wait tables on the restaurant and bar/terrace as needed.
4. Monitor service flow and timing attentively.
5. Proactively assist seated guests without waiting for requests.
6. Address and escalate guest complaints promptly to the manager.
Operations
1. Report health and safety issues to your line manager.
2. Uphold Wild Rabbit standards.
3. Support colleagues actively.
4. Share knowledge and be reliable and punctual.
5. Complete all mandatory training and attend courses as required.
ABOUT YOU
* Exceptional Customer Service: Capable of delivering personalized, attentive service for a sophisticated clientele.
* Strong Product Knowledge: Extensive understanding of spirits, wines, and ingredients, with the ability to educate guests.
* Attention to Detail: Meticulous in presentation and cleanliness, maintaining high standards.
* Calm Under Pressure: Able to perform efficiently in a fast-paced environment while maintaining composure.
Flexibility to work various shifts, including weekends, is essential as Daylesford operates 7 days a week.
PERKS & BENEFITS
* Discounts on products, treatments, and dining experiences from day one.
* One paid volunteering day per year.
* Subsidized private medical insurance through Bupa.
* Contribute up to 9% of your salary to your pension, with employer contributions up to 4.5%.
* Life assurance coverage up to one year’s salary.
* 24/7 Mental Health Support via Employee Assistance Programme.
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