Overview
Position: Senior Property Manager
Location: Hybrid (Bristol based portfolio)
Working Hours: 09:00 - 17:30 Monday to Thursday, 09:00 - 16:00 Friday
Salary: Competitive
Company: Hillcrest Estate Management, part of the Trinity Property Group, an Odevo Group Company. Hillcrest Estate Management focuses on Residential Block Management and has offices in Bristol and Essex.
Responsibilities
* Responsible for all management aspects of developments within the portfolio.
* Carry out development inspections as necessary to ensure the Companies responsibilities are met.
* Proactively communicate with customers regarding management of their development, ensuring communication strategies are achieved and reviewed regularly.
* Effectively manage the relationship with customers, respond to queries, build positive relationships with stakeholders, report to clients regularly, and attend meetings as required.
* Work with customer-formed groups such as RAs, RMCs, RTMs, etc.
* Ensure customer complaints are resolved effectively and in a timely manner.
* Liaise with the Accounts department to ensure accurate financial management of the development.
* Source, appoint and manage competent trade persons to undertake works across the portfolio.
* Ensure all works undertaken by contractors are of suitable quality and cost-effective.
* Ensure all Health & Safety and Industry legislation is adhered to.
Qualifications and Skills
* At least 2 years experience in the residential property management sector.
* Ideally ATPI qualified.
* A proven track record in customer services with excellent communication skills and the ability to communicate with individuals at all levels.
* Full UK driving licence.
* Intermediate computer skills in Microsoft packages.
* Previous experience of contract management.
* Client-focused, organised, self-motivated, with the ability to use own initiative and work to tight deadlines.
* Attention to detail, with the ability to keep perspective and make informed decisions.
Benefits
* 24 days annual leave for work-life balance.
* Discounts on shopping and services through Perkbox.
* Employee Assistance Programme for confidential support.
* Hybrid and flexible work opportunities.
* Financial support for personal development.
* Opportunities for career growth.
* Recognition incentives.
* Cycle to Work scheme for a healthy lifestyle.
* Employee Referral Scheme for potential bonuses.
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
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