9 months contract with a Local Authority
Job Summary
This is a front-line opportunity for an experienced Rent Arrears Recovery & Enforcement Officer to manage housing income and enforcement activities ensuring rent collection targets are achieved and arrears are effectively managed.
The role sits within a Financial Inclusion and Housing Income team and involves direct engagement with tenants, legal processes and partnership working to support vulnerable residents and maximise income.
The successful candidate will handle a complex caseload with minimal supervision and play a critical role in safeguarding tenancies while ensuring robust income recovery in line with legal and organisational standards.
Key Duties / Accountabilities
* Manage rent accounts for an allocated patch and support overall team rent collection performance.
* Monitor and recover housing rent and temporary accommodation arrears in line with best practice and organisational procedures.
* Issue possession notices, prepare legal documentation and represent the organisation in court for enforcement proceedings.
* Conduct tenant interviews both in the office and at home (occasionally out of hours).
* Provide income maximisation and debt advice working with vulnerable and at‑risk tenants.
* Liaise with internal departments and external agencies, including legal services, Citizens Advice and adult social care, to support tenants and promote tenancy sustainment.
* Draft clear accurate reports and correspondence relating to rent arrears recovery.
* Organise and attend evictions where required.
* Maintain accurate data on arrears management systems and contribute to service performance improvements.
* Support the updating and development of policies, procedures and team practices.
Skills / Experience
* Previous experience in housing rent recovery and enforcement is essential.
* Knowledge of legal processes related to tenancy enforcement, including preparation and presentation of court cases.
* Strong experience in delivering services in a customer‑facing role, including handling sensitive and complex arrears cases.
* Ability to work with vulnerable residents and to provide debt advice and income maximisation support.
* Proven ability to work independently and manage a busy caseload while meeting performance targets.
* Skilled in using housing management systems and Microsoft Office (or equivalent) with a willingness to learn new technologies.
* Excellent written and verbal communication skills, including the ability to write formal letters and prepare reports.
* Capable of working collaboratively across departments and with external agencies.
Required Skills
* Previous experience in housing rent recovery and enforcement is essential.
* Knowledge of legal processes related to tenancy enforcement, including preparation and presentation of court cases.
* Strong experience in delivering services in a customer‑facing role, including handling sensitive and complex arrears cases.
* Ability to work with vulnerable residents and to provide debt advice and income maximisation support.
* Proven ability to work independently and manage a busy caseload while meeting performance targets.
* Skilled in using housing management systems and Microsoft Office (or equivalent) with a willingness to learn new technologies.
* Excellent written and verbal communication skills, including the ability to write formal letters and prepare reports.
* Capable of working collaboratively across departments and with external agencies.
Additional Information
Closing Date: 15/10/2025 15:00
This is a full‑time role (36 hours / week) with standard office hours (09:00 – 17:00).
Employment Type: Full Time
Experience: years
Vacancy: 1
Monthly Salary: 24 - 24
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