Are you organised, proactive, and great at building relationships? Do you enjoy keeping things running smoothly behind the scenes? This is your chance to play a vital role in supporting councillors and improving services for communities across the area. WHAT IS INVOLVED? We’re looking for someone to join our Executive Support Team, helping to deliver fast, accurate and high-quality responses to standard councillor enquiries. You’ll be the link between councillors and service teams, ensuring every enquiry is tracked, updated and resolved with care. What You’ll Be Doing Managing councillor enquiries — Monitor, track and update enquiries using our Customer Relationship Management (CRM) system, ensuring progress is clear and timely. Chasing updates — Proactively follow up with service teams when deadlines are approaching, keeping everything on schedule. Providing meaningful updates — Input high-quality, easy-to-understand information into the CRM so councillors always know what’s happening. Allocating daily notifications — Support the daily flow of enquiries to ensure nothing slips through the cracks. Understanding legislation and procedures — Stay aware of relevant policies that shape how services are delivered. Building strong working relationships — Work closely with service contacts to understand their work and the types of enquiries they handle. Supporting the Corporate Complaints process — Recognise when issues need escalation and act accordingly. Meeting performance targets — Deliver consistently high standards as part of a supportive, collaborative team. Driving continuous improvement — Share ideas and help shape better ways of working. Every enquiry you manage helps councillors support residents more effectively. You’ll be part of a team that values accuracy, communication and teamwork — and you’ll see the impact of your work every day. For an informal discussion about the role, please contact Victoria.Richardson@durham.gov.uk WHAT WILL I NEED? You should be a confident communicator, comfortable using digital systems, proactive and organised, keen to learn and build strong internal relationships and motivated by helping others and improving services. You should also have a NVQ Level 3 or equivalent Please refer to the attached Person Specification for the full criteria. INTERVIEWS Interviews will be held week commencing 25th May 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161