Job Description – Network Engineer Apprentice The Opportunity Our client is recruiting for an Apprentice Network Engineer Apprentice to join their team in Southampton SO15. The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way The Company The company is a small local IT consultancy company based in central Southampton. We provide IT Services, Cyber Security, Microsoft 365 and many other services. With offices in both Southampton and Weymouth, we now cover the whole of Hampshire and Dorset. We offer leading IT support in Southampton, Hampshire and beyond. The Position Job Title: Network Engineer Apprentice Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 24months Location: Southampton, SO15 Working Hours: Mon-Fri (37.5hrs) Salary: £16,000 to £20,000 Role and Responsibilities As a Network Engineer Apprentice, you will be working closely with the other IT technicians focusing on solving IT issues and providing a first-class customer service. That includes repair, upgrade and support to their customers. In addition, you will be assisting the more senior technicians with more challenging jobs including website and hosting. Desired Qualities, Skills and Knowledge: Role and Responsibilities: Solve IT issues and provide customer service Assist senior technicians with challenging tasks Work on infrastructure projects Collaborate with other IT technicians Participate in project works related to network engineering Conduct network troubleshooting and diagnostic activities Assist in the implementation and maintenance of network security measures Perform routine network maintenance tasks, such as updates and patches Skills: Experience in helpdesk-level support Knowledge of Microsoft Server, 365, and Azure Passion for IT Strong customer service skills Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems Self-motivated with a keen desire to learn Being a driver is key to the position, so being able to drive and having you're own transport would be highly benefical / ideal. Personal qualities: Proactive attitude Excellent communication skills Team player Adaptable and flexible Commitment to delivering high-quality results Ideal / beneficial experience: Relevant academic background or certifications in IT Previous experience in a technical support role Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.