Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.
We’re looking for Service Assistant's to join us at Mount Stewart in the House Team to support the visitor experience throughout our house operations.
Salary: £4,777.50 pro rata (FTE £23,887.50 per annum)
Contract/duration: Permanent
Hours/working pattern/hours: 390 hours a year, will include weekends, bank holidays and special late night events.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Collections and House Officer, you’ll be part of the Mount Stewart House Team.
What you'll be doing
No two days will be the same. You’ll meet lots of different people and spend time across a range of visitor areas around the house. From welcoming visitors as they arrive, to supporting our House Experience Volunteers by coordinating rotas and covering breaks, you’ll play a key part in keeping everything running smoothly.
You’ll work closely with the Collections Team to make sure everyone has a great visit, while also helping to look after the collection and keep it safe on display. Along the way, you’ll get to know the history of the house and family, and feel confident chatting to visitors about it.
Who we're looking for
We’d love to hear from you if you’re:
1. focused on giving great service to everyone you meet
2. a team player, but also happy to work on your own initiative
3. well-organised and adaptable
4. willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
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