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One stop - customer service assistant

Glossop
One Stop Stores Ltd
Customer service assistant
Posted: 10h ago
Offer description

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast paced retail environment where no day is the same, you will support day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.


Responsibilities

* Know customers and serve them with passion and pride, delivering great natural service.
* Encourage customers to provide feedback on their shopping trip by completing the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure work is performed safely.
* Participate in seasonal, community and charity events, creating a welcoming atmosphere.
* Be knowledgeable about store performance and understand the role you play to deliver profit.
* Live our values, make everyone feel welcome, and follow policies.
* Clock in and out at the start and end of each shift to ensure accurate pay.
* Follow safety procedures and wear safety equipment where available to keep colleagues and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to the customer.
* Maintain a clean, tidy and organized store environment; keep aisles clear of congestion.
* May run the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to keep yourself, others and the store safe and compliant with the law.
* If the store has a Post Office Local, duties include day-to-day Post Office operations and you will be required to pass a Post Office Financial and criminal background check; if checks fail, the job offer may be withdrawn.


What’s in it for you?

One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues.


Flexible Working

We know life looks different for everyone. We welcome chats about flexible working and will discuss options during the application process.


One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*


Diversity & Inclusion

We’re an inclusive workplace that celebrates diverse backgrounds and perspectives. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Other


Industries

* Retail

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