Main area Payroll Grade NHS AfC: Band 4 Contract Permanent Hours
* Full time
* Part time
* Job share
* Flexible working
37.5 hours per week (Monday to Friday 9 - 5pm) Job ref 302-26-7785044CPR
Site Buckingham Row Town Wigan Salary £27,485 - £30,162 per annum, pro rata Salary period Yearly Closing 24/02/2026 23:59 Interview date 02/03/2026
Choose Well - Choose WWL
Job overview
This is a key role that will work with and support payroll and pension colleagues in providing an accurate and quality payroll service to the Trust and clients.
The role will assist the Payroll Team Leaders in the end-to-end monthly processes and procedures in accordance with policies and best practice.
Assist in supporting managers to manage; ensuring they have access to the data required to successfully manage their team/s and provide support and guidance, when required.
Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.
Main duties of the job
* Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system. With a high level of accuracy and attention to detail.
* Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances.
* Work to strict deadlines and re-priorities workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFI’s).
* Support the development of service delivery throughout the organisation.
* Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures.
* Deal sensitively, often in emotional circumstances regarding any queries relating to salary.
* Maintain knowledge and understanding of National and local terms and conditions i.e., Agenda for Change, Medical and Dental, Consultants, etc., escalating any areas requiring clarification as required, to support the accurate and timely payment of monthly salaries.
* Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate.
* Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders, and other relevant data in accordance with both Trust and Statutory regulations.
* Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person.
* Ensure information held in the payroll system is current, enabling other departments to provide statistical data.
* Carry out internal audit checks as detailed in the procedure manual and ensure familiarisation with any changes made.
* Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders.
* Work flexibility to cover for absent colleagues to maintain an acceptable level of service.
* Receive and action requests from wider Finance teams, gaining clarification when required, to ensure actions are completed within agreed timeframes.
* Raise Service Requests (SR’s) to ESR National team via the ESR Helpdesk, when required and appropriate.
* Deal with queries by providing consistent advice and guidance on various matters i.e., systems, NHS Terms and Conditions of Service, when appropriate, in accordance with policies and procedures.
* Always maintain confidentiality and security of information in accordance with Trust and statutory regulations.
* Provide information to Team Leaders, when required to support and ensure the reconciliation of payroll and pension records and the development and reporting of KPI’S.
* Ensure queries and requests for information received by employees, internal and external stakeholders are dealt with in a prompt manner and fully resolved, escalating for advice when appropriate.
* Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes.
* Review templates letters, forms etc. and produce new ones, when required.
* Provide information to employees accurately in a prompt and courteous manner.
* Complete internal audit checks required and provide support to wider internal and external audits.
* Provide support in a range of projects when required and attend meetings when appropriate.
* Identify and report any areas of suggested improvement along with communicating ideas for further consideration.
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.
* People at the Heart
* Listen and Involve
* Kind and Respectful
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
* Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system. With a high level of accuracy and attention to detail.
* Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances.
* Work to strict deadlines and re-priorities workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFI’s).
* Support the development of service delivery throughout the organisation.
* Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures.
* Deal sensitively, often in emotional circumstances regarding any queries relating to salary.
* Maintain knowledge and understanding of National and local terms and conditions i.e., Agenda for Change, Medical and Dental, Consultants, etc., escalating any areas requiring clarification as required, to support the accurate and timely payment of monthly salaries.
* Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate.
* Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders, and other relevant data in accordance with both Trust and Statutory regulations.
* Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person.
* Ensure information held in the payroll system is current, enabling other departments to provide statistical data.
* Carry out internal audit checks as detailed in the procedure manual and ensure familiarisation with any changes made.
* Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders.
* Work flexibility to cover for absent colleagues to maintain an acceptable level of service.
* Receive and action requests from wider Finance teams, gaining clarification when required, to ensure actions are completed within agreed timeframes.
* Raise Service Requests (SR’s) to ESR National team via the ESR Helpdesk, when required and appropriate.
* Deal with queries by providing consistent advice and guidance on various matters i.e., systems, NHS Terms and Conditions of Service, when appropriate, in accordance with policies and procedures.
* Always maintain confidentiality and security of information in accordance with Trust and statutory regulations.
* Provide information to Team Leaders, when required to support and ensure the reconciliation of payroll and pension records and the development and reporting of KPI’S.
* Ensure queries and requests for information received by employees, internal and external stakeholders are dealt with in a prompt manner and fully resolved, escalating for advice when appropriate.
* Ensure all documentation is filed in accordance with agreed procedures and available for resolving future queries or for audit purposes.
* Review templates letters, forms etc. and produce new ones, when required.
* Provide information to employees accurately in a prompt and courteous manner.
* Complete internal audit checks required and provide support to wider internal and external audits.
* Provide support in a range of projects when required and attend meetings when appropriate.
* Identify and report any areas of suggested improvement along with communicating ideas for further consideration.
Person specification
Qualifications
* 5 GCSE’s grades A-C including Maths and English or equivalent experience (A/C)
* NVQ level 4, Certificate in Payroll Management, or equivalent level of experience (A/C)
* ECDL
* Public Sector Pensions Administration (QPSPA) qualification (A/C)
* CIPP Membership (A)
Experience
* Income Tax (PAYE) calculations (A/I)
* Tax Codes (A/I)
* National Insurance calculations (A/I)
* Student Loans (A/I)
* Statutory Sick and Maternity Payments (A/I)
* Attachment Orders (A/I)
* Use of computer applications for reporting writing and complex queries (A/I)
* NHS Payroll (A/I)
* E-expense system/s (A/I)
* Electronic Staff Record (ESR), including Business Intelligence Reporting (A/I)
* Understanding of NHS Terms and Conditions of Service (A/I)
* Oracle systems (A/I)
* Pensions Online (POL) (A/I)
Skills
* Complex manual calculation of gross and net salaries (A/I)
* High level of attention to detail (A/I)
* Produce and analyse reports (A/I)
* Customer service focussed (A/I)
* Prioritise own workload to ensure deadlines are achieved (A/I)
* Good communication (A/I)
* Ability to handle difficult and emotional situations (A/I)
* Advanced IT e.g., Web ADI, Excel (A/I)
* Maintain confidentiality and deal sensitively with information (A/I)
* Able to analyse, interpret, present, and communicate information to staff at all levels (A/I)
* Good time management (A/I)
* Ability to manage multiple tasks and change priorities at short notice (A/I)
* Work under pressure and ability to concentrate for long periods (A/I)
Knowledge
* GDPR (A/I)
* Electronic Staff Record (ESR) (A/I)
* NHS Terms and Conditions of Service (A/I)
Additional
* Able to work on own initiative (A/I)
* Effective team player (A/I)
* Diplomatic, empathetic and tactful (A/I)
* Flexible attitude to work (A/I)
* Ability to travel between sites when required (A/I)
* Creative (A/I)
* Continuous improvement attitude (A/I)
Use of Artificial Intelligence in Job Applications
If you choose to use Artificial Intelligence (AI) or other automated tools to help draft your application, please ensure all content is personalised and an accurate reflection of your own skills, experience and professional judgement. AI may be useful for idea generation, grammar, or formatting, but it must not replace your own supporting statement or be relied on as the sole source of content.
Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust does not advocate reliance on AI during applications and expects applications to be genuine and tailored to the role; over-reliance on AI-generated text may negatively affect your application.
For further information and best practice on using AI when applying for NHS roles, please refer to the attached “Applying for a role in the NHS guidance”.
Employer certification / accreditation badges
Name Fai Lomas Job title Payroll Team Leader Email address fai.lomas@wwl.nhs.uk Telephone number 03007073808 Additional information
Christopher Boyle
Christopher.Boyle@wwl.nhs.uk
If you have problems applying, contact
Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone 07786529393
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