Job details
Job referenceREQ10351 Date posted27/08/2025 Application closing dateBlank LocationBarking Salary£40,338.00 (Pro rata) PackageBlank Contractual hoursBlank BasisPart time Job category/typeCustomer Service - Stations Blank
Customer Delivery Manager - Part Time
Job description
About Us:
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
About the Role:
This post will take the lead in running the station during their shift to provide a high standard of customer service, train service performance, safety and station operational compliance at your Station. Be the first point of contact on the station in dealing with any emergency, provide staff supervision and support on a shift basis.
Key Responsibilities:
1. Be the focal point for train service delivery at the station, specifically during Peak hours and service disruption. Covering an on call element.
2. Implement station emergency and evacuation arrangements as in line with the Station Impact Officer standard.
3. Provide Support and staff supervision a shift basis.
4. Provide 1-1’s staff briefings in regards to safety and the safe operation of the station.
5. Ensuring that the signing in and briefing of contactors who have already been issued with access permits/RAMS by LSH takes place.
6. Carry out spot checks of contractor work activity and take appropriate action to maintain a safe and operation station environment.
7. Ensure that the range of daily and weekly safety and security checks, to include a nightly station perimeter check, office and accommodation checks, defibulators and gate line checks, are currently carried out and that appropriate records are kept. (where permitted)
8. Carry out a daily and weekly test of the fire alarm panel, maintaining records of same. (Where permitted)
9. To be the initial contact person for any station issues during the shift.
10. Be responsible for station evacuation.(Where permitted)
11. The appointed person for first aid.
12. Ensure all accidents are reported and initial investigation is carried out.
13. Fault reporting, update and monitor register.
14. Purchasing of items from suppliers.
15. Being the shift point of contact for other operators for station requirements.
16. Arrange fair and appropriate short-term daily cover to maximise effectiveness of the safety to the station and customer.
17. Attend all training courses.
18. Support the Station Management team in all aspects of ensuring the station operates to the c2c values.
19. To cover on call responsibilities on a rostered basis.
The hours for this role will consist of weekends and one day during the week. Please note you will be required to be at West Ham station for special events.
Experience, Knowledge & Qualifications Required:
Training will provided in the areas detailed below
20. Ticket office, train dispatch and gate line competent.
21. High level of interpersonal and customer service skills.
22. Ability to deal with customers and staff in all situations.
23. Adaptable to challenging situations.
24. Experience of a commercial orientated industry.
25. Attendance at 3 day first aid course.
26. Passing of company standard assessments for the role.
27. Station Incident Officer.
Company Values:
28. Safe:Act in a way that is safe for yourself, colleagues, and customers.
29. Honest:Communicate clearly and openly, and follow through on commitments.
30. Engaged:Be positive, enthusiastic, and open to new ideas.
31. Flexible:Adapt to situations and take personal responsibility for actions.
32. Friendly:Treat everyone with respect and listen to their input.
Commitment to Diversity and Inclusion:We hold each other accountable for implementing and continuously improving diversity and inclusion efforts. We take collective responsibility for upholding inclusion as a core value.