Job Description
Job Title: Area Operations Manager London
Reports To: Head of Operations
Purpose:
To provide SOHO Coffee shops
Ltd with implementation, monitoring and
review of a retail operation that maximises net retail profit.
Principal Accountabilities:
. Oversee day-to-day
operations across multiple hospitality sites.
·
Development of net profit across the
entire store’s operation.
·
Driving sales and controlling cost
across all stores using weekly and monthly P&L’s and agreed commercial
targets
· Collaborate with HR to recruit,
train, and retain top talent; promote staff development and succession
planning.
·
Responsible for maximising each stores
relationships with centre managers and influential neighbours to the gain of
sales and net profit
·
Maintain and sponsor a positive and
respectful company culture to build motivated teams and faithful individuals at
all levels
·
Develop and maintain a strong customer
service culture as a point of difference on the high street
·
Take a leading role in building
positive sales management with the store teams – coaching and empowering
everyone
·
Review & audit Food Safety
regulations, in all locations. Drive and review actions to improv.
·
Review & audit operational
standards, cash controls, margins, & GP, in all locations. Drive and review
actions to improve
·
Ensure the correct response to the
production of the weekly trading information and the monthly management
accounts. Drive and review actions to improve
·
Audit and review Health & Safety
compliance
·
Audit and review Fire Safety compliance
·
Oversee & guide disciplinary
process, to ensure legal compliance and protect company reputation
Key Skills & Experience:
·
Degrees in Logistics, Business,
Management, Operations - are preferred but not mandatory
· Proven leadership skills with
the ability to manage and motivate cross-functional teams.
· 4+ years of multi-site
operations management experience in hospitality.
·
Excellent communication skills – good
control of English language; able to communicate well both orally and in
writing. Confident presentation skills.
·
Commercial – must be able to
demonstrate a commercial aptitude – be able to read a budget; demonstrate
experience in target delivery; demonstrate a thorough level of understanding of
the term gross profit and what factors affect the achievement of gross profit
·
Good IT skills. Able to utilise
Microsoft Outlook, Excel, Word, and PowerPoint
·
Aptitude for developing and
implementing business strategies
·
Full driving licence
Key Relationships:
·
C.O.O. Group Finance Director, Head of Operations
and Support, Head of Proposition, Marketing Team, Kitchen, Warehouse and Store
Teams