North Bay Group – Care Homes (Multi-site)
North Bay Group is a values-led care provider committed to delivering outstanding, person-centred care. We are seeking an experienced Head of Hospitality & Lifestyle to lead and enhance hospitality, dining, and lifestyle standards across our portfolio of care homes.
This is a senior specialist role, working in partnership with Home Managers and senior leaders to ensure residents enjoy high-quality food, welcoming environments, and meaningful daily experiences that enhance wellbeing and quality of life.
The Role
Reporting to the Managing Director / Operations Director, the Head of Hospitality & Lifestyle will provide expert leadership, guidance, and assurance across hospitality and lifestyle services. While this role does not directly manage site-based teams, it plays a critical role in setting standards, driving consistency, and supporting Home Managers to deliver excellence.
Key Responsibilities
Lead and embed high-quality hospitality, catering, housekeeping, and lifestyle standards across the Group
Enhance resident experience through excellent food, service, environments, and engaging lifestyle programmes
Provide oversight of nutritional compliance, ensuring menus and dining meet residents’ assessed needs
Lead and manage IDDSI framework compliance, ensuring safe and consistent delivery of modified diets and fluids
Source and manage suppliers to ensure best price, quality, availability, and reliability
Establish and oversee preferred supplier arrangements to support consistency and value for money
Monitor trends in complaints, audits, feedback, and incidents related to hospitality and nutrition, taking action where required
Support inspection readiness and strong regulatory outcomes
Work collaboratively with Home Managers, Clinical, Quality, Operations, and Estates teams
Share best practice and drive continuous improvement across the Group
About You
You will be a credible hospitality professional with strong leadership presence and a passion for improving quality of life for people living in care.
Senior experience in hospitality, catering, or lifestyle leadership (multi-site desirable)
Chef qualification with strong knowledge of food standards and nutrition
Proven experience of IDDSI framework management and nutritional compliance
Strong commercial awareness, including supplier and cost management
Excellent communication and influencing skills
Willingness to travel regularly across multiple sites
Experience within care homes, healthcare, or regulated environments
Qualification in hospitality management, leadership, or health & social care
Track record of improving resident experience and service quality
What We Offer
A senior, influential role focused on resident experience and wellbeing
Opportunity to shape hospitality and lifestyle standards across a growing care group
Supportive senior leadership team and values-driven culture
#J-18808-Ljbffr