Job Description
Street Outreach & Engagement
* Conduct street-based outreach to identify and engage individuals sleeping rough or at immediate risk of rough sleeping.
* Build trusting relationships through consistent, respectful, and non-judgemental engagement.
* Respond to referrals, intelligence, and reports of rough sleeping in a timely manner.
Assessment, Casework & Housing Pathways
* Carry out initial assessments and contribute to personalised support plans.
* Support individuals to access emergency accommodation, supported housing, and longer-term housing solutions.
* Provide advocacy and practical support including attending appointments, supporting documentation, and helping individuals navigate services.
* Identify barriers to housing and work with relevant services to address these barriers.
Hub-Based Support & Integrated Working
* Deliver support both on the streets and within service hubs or drop-in environments.
* Assist with assessments, engagement, and casework within the hub setting.
* Support access to multi-agency services including health, welfare, housing advice, and specialist support.
Risk Management & Safeguarding
* Conduct dynamic risk assessments during outreach activities.
* Identify safeguarding concerns and take appropriate action in line with safeguarding procedures.
* Work with individuals who may present complex needs or challenging behaviour, using de-escalation techniques where necessary.
* Ensure individuals are offered emergency accommodation during severe weather periods where applicable.
Partnership & Multi-Agency Working
* Work closely with housing providers, local services, healthcare teams, mental health services, substance misuse services, and community organisations.
* Participate in multi-agency meetings and coordinated case management.
* Promote a collaborative approach to ensure individuals receive joined-up support.
Recording, Data & Service Intelligence
* Maintain accurate and timely case records and outreach logs using case management systems.
* Record verified rough sleeping activity and emerging trends to support service planning.
Teamwork & Service Delivery
* Work flexibly as part of a rota which may include early mornings, evenings, weekends, or nights.
* Follow health and safety procedures, including lone working policies and dynamic risk assessment.
Experience & Knowledge
* Experience working within homelessness services, rough sleeping outreach, supported housing, or related support roles.
* Knowledge of safeguarding principles and risk management.
* Awareness of the barriers individuals face when accessing housing, health, and statutory services.